Privacy Policy
Last updated: 17 May 2026
This Privacy Policy explains how Alafranga Europe Ltd handles personal data in the course of providing translation and localization services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Alafranga Europe Ltd is a translation and localization agency registered in England and Wales.
Registered office: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Companies House number: 16711244
Email for privacy matters: privacy@alafrangaltd.com
General contact: info@alafrangaltd.com
Phone: +44 20 3917 7454
For any data protection enquiries, the internal contact is Volkan Güvenç, founder and director.
2. What Data We Collect
We collect personal data in three contexts:
- From website visitors: name, email, and message details submitted through our quote or contact forms; basic technical data such as IP address and browser type for analytics purposes.
- From clients and prospective clients: business contact details, project correspondence, and invoicing information.
- From freelance linguists and vendors: professional details required to engage you for translation projects — name, contact information, qualifications, language pairs, banking details for payment, and project history.
- We do not collect personal data from members of the public at scale. We do not run consumer-facing services, marketing databases, or behavioural tracking.
3. Why We Collect It
We use personal data to:
- Respond to enquiries and prepare quotes
- Deliver translation and localization projects
- Manage relationships with clients and vendors
- Issue invoices and meet our tax and accounting obligations
- Maintain a record of past projects and ongoing collaborations
4. Documents Submitted for Translation
When clients send us documents for translation, those documents may contain personal data relating to third parties — for example, names in a contract or details in a corporate report.
In this context, we act as a data processor on behalf of the client, who remains the data controller. We handle such material under confidentiality, do not retain it beyond what the project requires, and return or delete source files in line with the client's instructions.
5. Who We Share Data With
We share personal data only where necessary:
- Freelance linguists engaged on a project — bound by non-disclosure agreements
- Translation technology providers (MemoQ, SDL Trados, Smartcat) used for project execution
- Our project management system (]Project Open[, hosted in Spain)
- Our accountant and banking partners for financial obligations
We do not sell personal data, and we do not share it for marketing purposes.
6. International Transfers
Alafranga Europe Ltd is registered in the United Kingdom, with operations also based in Sığacık, Türkiye. As part of our normal workflow, personal data may be processed in Türkiye and in Spain (where our project management system is hosted).
Where data is transferred outside the UK, we rely on Standard Contractual Clauses and apply equivalent technical and organisational safeguards, including encryption and access controls.
7. How Long We Keep It
We retain personal data only for as long as necessary:
- Client and project records: 7 years (UK accounting and tax requirements)
- Vendor records: for the duration of the working relationship, then archived
- Job application data: 12 months from the date of application
- General correspondence: 5 years
- Website analytics: up to 26 months
8. Your Rights
Under UK GDPR, you have the right to:
- Be informed about how we use your data
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Object to processing or request restriction
- Withdraw consent where consent is the basis for processing
To exercise any of these rights, contact us at privacy@alafrangaltd.com. We will respond within one month.
9. How We Protect Your Data
We apply reasonable technical and organisational measures, including:
- Encrypted storage for sensitive records
- Access controls and role-based permissions
- Non-disclosure agreements with all freelance linguists and partners
- Regular backups and secure systems administration
10. Cookies
Our website uses essential cookies for basic functionality and optional analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.
11. Complaints
If you have a concern about how we handle your personal data, please contact us first at privacy@alafrangaltd.com so we can address it.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
12. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. For material changes affecting how we use existing data, we will notify affected individuals directly.
Alafranga Europe Ltd
Registered in England and Wales, Companies House No. 16711244
71-75 Shelton Street, London WC2H 9JQ, United Kingdom